Return and refund policy

 How to return personalised garments?

We know you will be delighted with the result, but if for any reason the size does not suit you, you can return your order unused within 14 days of receipt and we will be happy to modify your order to ensure a perfect fit. As these are products made according to the specifications and customisations made by the consumer, withdrawal from the contract does not apply (no returns are accepted). 

If the product needs to be readjusted, please send us an email to the following address info@ikatela.com or open a case at CONTACT on the website within 14 working days from the date of delivery of the order. In this e-mail you should ideally specify where exactly it does not fit your measurements and attach a photograph.

Our commitment is to solve the problem as soon as possible so that you can enjoy your new perfectly fitting garment as soon as possible. 

Depending on what is agreed in the communications, you can choose between two options:

1. Take the garment to a local tailor. If the garment requires only a few adjustments, take it to a local tailor and we will reimburse the invoice to fix it. Ask your tailor for an official invoice and a short description of the adjustments made and attach them to the email.
IKATELA will reimburse you within 72 hours.

 2. Return of the product without additional shipping costs for the first exchange. The products must be returned to the registered office of IKATELA (or where indicated by IKATELA) following the instructions in this regard, and within 14 calendar days from the day you informed IKATELA of the withdrawal. Once the garment has been checked and the case has been studied, we will carry out the adjustment with our tailor or proceed to replace the garment.

All our articles are custom-made exclusively for a single customer. For this reason Personalised garments cannot be reused and are therefore treated differently from a normal clothing order. This is decreed by the regulation of the Law of Consumers and Users (BOE).

As indicated in Royal Legislative Decree 1/2007, of 16 November, which approves the revised text of the General Law for the Defence of Consumers and Users and other complementary laws.

Article 103 c) which refers to the right of withdrawal. The right of withdrawal does not apply to contracts for the supply of goods made to the consumer's specifications and/or clearly personalised.

By confirming their order, the customer expressly accepts these terms and conditions of contract, subject to the legislation in force and the specific agreement governing the purchase of a personalised or specific product.