ORDER AND SHIPPING INFORMATIONS

How Can I place my order?

The ordering process is very easy and is done on our website by selecting a garment, choosing the colour, following the steps you will find in the explanatory video and entering your measurements in the fields provided.

To ensure a perfect fit, we invite you to complement them with the sizing according to your country in the comments below.

With these 2 simple steps, you'll look your design with a perfect fit to your body!

After receiving your completed order with your personal details, we will send you an email with the purchase confirmation and payment instructions. We accept payment by Paypal, credit card and bank transfer. 

NOTE: The photographs taken for publication on the website are intended to be as faithful as possible to the products sold. However, we cannot ensure a perfect similarity between the photos and the items because the colours depicted may vary between a computer, tablet or phone. Therefore, the photographs are presented as an indication and are not contractual.

How long will it take for the order to arrive?

It takes time to make tailor-made dresses of the highest quality.  

Our production capacity is limited, as all of it is born in Mallorca.

We do not have prefabricated products in stock. Your order will be made to measure after receiving confirmation of purchase. 

Usually the production time is approximately 7-14 working days, but sometimes we have many orders and our team is overloaded. We will let you know if there are any delays. Thank you in advance for your understanding. 

 What is the delivery time? 

Once your order has been placed, we hand it over to the carrier and the delivery time will depend on the destination. You will receive confirmation of shipment when the order is shipped to the indicated address. 

The products purchased are sent to the delivery address indicated by the Customer, within approximately 1 to 5 working days for deliveries in Spain and Portugal, and 2 to 7 working days for deliveries to the rest of the European Union.

IKATELA will not be responsible for delays caused by reasons beyond its control or force majeure.

IKATELA is not responsible for any errors that occur in the delivery when the delivery address entered by the user in the order form does not correspond to reality or is false. However, IKATELA undertakes to take the measures within its power to ensure that orders are delivered within the agreed period and, if not, as soon as possible, to the satisfaction of the recipient.

What is the shipping cost? 

Shipping costs within Europe are free of charge for orders over 150,00 EUR. 

If the amount of the order is lower than the indicated amount, you can request it via e-mail through info@ikatela.com.

Orders to the UK: Due to Brexit, deliveries to the UK will have to be handled by info@ikatela.com. 

Under no circumstances will IKATELA be responsible for any taxes or charges levied on the customer by customs.

Is your packaging environmentally friendly?

We are concerned about ecology and for us it is more important that your package is environmentally friendly than that it is beautiful. That's why we are always looking for new ways to reduce the ecological footprint in our business and also in our shipments. We are continually researching new eco-friendly, recyclable or reusable materials to package your order. We don't want to waste resources and pollute excessively when packaging our products.